Our company policy for customer service, environmental awareness and our staff
The core of Hälssen & Lyon’s activities is expressed in our mission statement: “We strive to win over customers with innovative products, outstanding service, and the personal dedication of our highly-motivated staff.” In this, we are guided by the following principles:
Focus on the customer
Customer satisfaction is the focus of our daily work. We concentrate on identifying our international clients’ needs and on developing future-oriented solutions together with our business partners.
We create new markets. Hälssen & Lyon is not only a worldwide supplier of first-class products, but above all an expert developer of innovative goods and concepts. Our success lies in discovering the market demands of the future. ... read more > Innovations
We set very high standards for the quality of our products and services. To live up to this claim and ensure more transparency, safety and hygiene in our production chain for our clients, we work according to the International Featured Standards Food (IFS, higher level) and the HACCP concept. ... read more > Quality
Competent, committed staff are the foundation of Hälssen & Lyon’s success. We make sure our staff receive systematic continuous training, and offer young people a solid, qualified training as apprentices in our company. ... read more > Careers
Environment and society
Ecologically sound and sustainable action and a sense of social responsibility provide a framework for all our activities. In May 2014, we were officially certified an ‘Eco-profit company’ in Hamburg. In the Eco-profit project, companies practice preventive environmental protection by conserving natural resources while at the same time reducing operating costs.